Terms & Conditions


These terms and conditions, as may be amended from time to time, apply to all our services directly or indirectly (through distributors) made available online, through any mobile device, by email or by telephone. By accessing, browsing and using our (mobile) website or any of our applications through whatever platform (hereafter collectively referred to as the "Platform") and/or by completing a booking, you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below (including the privacy statement).

These pages, the content and infrastructure of these pages, and the online booking service (including the facilitation of payment service) provided by us on these pages and through the website are owned, operated and provided by tapiit Limited and are provided for your personal, non-commercial (B2C) use only, subject to the terms and conditions set out below. The relationship that we have with the Training Providers are governed by separate terms and conditions which govern the (B2B) commercial relationship we have with each of these Training Providers. Each Training Provider acts in a professional manner vis-à-vis tapiit when making its product and/or service available on or through tapiit (both for its business-to-business ("B2B") and/or business-to-consumer ("B2C") relationship). Please note that Training Providers may have, declare applicable and/or require (acceptance of) – in addition to the policies and fine print as disclosed on the website, their own terms and conditions and rules for the use, access and consummation of the Training Course (which may include certain disclaimers and limitations of liability).

  1. Definitions

    "tapiit", "us", "we" or "our" means tapiit Limited, a limited liability company incorporated under the laws of the Isle of Man, and having its registered address at 23 Tower House, Strand Street, Douglas, Isle of Man, IM8 3DB. "Platform" means the website and app on which the Training Course Service is made available owned, controlled, managed, maintained and/or hosted by tapiit. "Training Course" means the various different training courses and services that can be booked, acquired, purchased, bought, paid, provided, reserved, combined or consummated by you from the Training Provider.

    "Training Provider" means any person, company or other organization which offers any Training Course to Purchasers and any other related product or service as from time to time available for Training Course Booking on the Platform (whether B2B or B2C).

    "Training Course Service" means the online booking, purchase, order, payment service as offered or enabled by tapiit in respect of various training products and services as from time to time made available by Training Providers on the Platform.

    "Training Course Booking" means the order, purchase, payment, booking or booking of a Training Course.

  2. Scope and nature of our Service

    Through the Platform, we (tapiit and its affiliate (distribution) partners) provide an online platform through which Training Providers – in their professional conduct of business (i.e. B2C or B2B) – can advertise, market, sell, promote and/or offer (as applicable) their products and service for order, purchase, booking and through which relevant visitors of the Platform can discover, search, compare, and make an order, booking, purchase or payment (i.e. the Training Course Service). By using or utilizing the Training Course Service (e.g. by making a Training Course Booking through the Training Course Service), you enter into a direct (legally binding) contractual relationship with the Training Provider with which you make a booking or purchase a product or service (as applicable). From the point at which you make your Training Course Booking, we act solely as an intermediary between you and the Training Provider, transmitting the relevant details of your Training Course Booking to the relevant Training Provider(s) and sending you a confirmation email for and on behalf of the Training Provider. tapiit does not (re)sell, rent out, offer any other product or service.

    When rendering our Training Course Service, the information that we disclose is based on the information provided to us by Training Providers. As such, the Training Providers that market and promote their Training Course on the Platform are given access to our systems and extranet through which they are fully responsible for updating all prices/fees/prices, availability, policies & conditions and other relevant information which is displayed on our Platform. Although we will use reasonable skill and care in performing our Training Course Service, we will not verify if, and cannot guarantee that, all information is accurate, complete or correct, nor can we be held responsible for any errors (including manifest and typographical errors), any interruptions (whether due to any (temporary and/or partial) breakdown, repair, upgrade or maintenance of our Platform or otherwise), inaccurate, misleading or untrue information or non-delivery of information. Each Training Provider remains responsible at all times for the accuracy, completeness and correctness of the (descriptive) information (including the prices/fees/prices, policies & conditions and availability) displayed on our Platform. Our Platform does not constitute and should not be regarded as a recommendation or endorsement of the quality, service level, qualification or rating of any Training Provider (or its facilities, venue, (main or ancillary) products or services) made available.

    Our Training Course Service is made available for personal and non-commercial use only. Therefore, you are not allowed to re-sell, deep-link, use, copy, monitor (e.g. spider, scrape), display, download or reproduce any content or information, software, bookings, tickets, products or services available on our Platform for any commercial or competitive activity or purpose.

  3. Prices, crossed-out prices and We Price Match

    The prices as offered by the Training Providers on our Platform are competitive. The prices for the Training Courses are displayed including VAT/sales tax and all other taxes (subject to change of such taxes) and fees, unless stated differently on our Platform or the confirmation email. Prices are per person. Applicable fees and taxes may be charged by the Training Provider in the event of a no-show or cancellation.

    Sometimes cheaper prices are available on our Platform for a specific product or service, however, these prices made available by Training Providers may carry special restrictions and conditions, for example non-cancellable and non-refundable. Please check the relevant product, service and booking conditions and details thoroughly for any such conditions prior to making your booking.

    We want you to pay the lowest price possible for your product and service of choice. Should you find the Training Course booked through the Platform, with the same Training Course conditions, at a lower price on the Internet after you have made a booking through us, we will match the difference between our price and the lower price under the terms and conditions of the We Price Match.

    Obvious errors and mistakes (including misprints) are not binding.

    All special offers and promotions are marked as such. If they are not labelled as such, you cannot derive any rights in the event of obvious errors or mistakes.

  4. Privacy and cookies

    Tapiit respects your privacy. Please have a look at our privacy and cookies policy for further information.

  5. Free of charge for consumers, only Training Providers pay

    Unless indicated otherwise, our service is free of charge for consumers because we will not charge you for our Training Course Service or add any additional (booking) fees to the price. You will pay the Training Provider the relevant amount as indicated in the Training Course Booking (plus - insofar not included in the price – relevant applicable taxes, levies and fees (if applicable)).

    either (i) a commission (being a small percentage of the Training Course price) to Tapiit after the Purchaser has booked the Training Course; or (ii) an annual charge to Tapiit at a rate agreed by Tapiit and the Training Provider. Training Providers can improve their ranking by paying an Annual Charge rather than on a commission basis. A higher commission is paid by the Training Provider for any nominated Hot Course. It is the Training Providers discretion as to which Training Courses are nominated as Hot Courses. The algorithm of the ranking will take an increase in commission into account when determining the default ranking. Premium Partners pay a fee in return for a better position the in ranking.

    Only Training Providers which have a commercial relationship with tapiit (through an agreement) will be made available on Platform (for their B2B and/or B2C promotion of their product). tapiit is not an open platform (like Amazon or eBay) where end users can make their product available (no C2C platform); tapiit does not allow non-professional parties to offer or sell their products on or through tapiit.

  6. Credit Cards

    Tapiit facilitates the payment of the relevant Training Course by obtaining from the Purchaser details of credit/debit cards, for and on behalf of the Training Provider (tapiit never acts nor operates as the merchant of record). Payment is safely processed from your credit/debit card to the bank account of the Training Provider through a third party payment processor.

    For certain Training Courses Training Providers may require that payment is made upfront by wire transfer (if available) or by credit card, and therefore your credit card may be pre-authorised or charged (sometimes without any option for refund) upon making the Training Course Booking. Please check the (booking) details of your product or service of choice thoroughly for any such conditions prior to making your Training Course Booking. You will not hold tapiit liable or responsible for any (authorized, (allegedly) unauthorized or wrong) charge by the Training Provider and not (re)claim any amount for any valid or authorized charge by the Training Provider (including for pre-paid prices, no-show and chargeable cancellation) of your credit card.

    In the event of credit card fraud or unauthorised use of your credit card by third parties, most banks and credit card companies bear the risk and cover all the charges resulting from such fraud or misuse, which may sometimes be subject to a deductible (usually set at EUR 50 (or the equivalent in your local currency)). In the event that your credit card company or bank charges the deductible from you because of unauthorised transactions resulting from a booking made on our Platform, we will pay you this deductible, up to an aggregate amount of EUR 50 (or the equivalent in your local currency). In order to indemnify you, please make sure that you report this fraud to your credit card provider (in accordance with its reporting rules and procedures) and contact us immediately by email customerservice@tapiit.com. Please state 'credit card fraud' in the subject line of your email and provide us with evidence of the charged deductible (e.g. policy of the credit card company). This indemnification only applies to credit card bookings made using tapiit's secure server and the unauthorised use of your credit card resulted through our default or negligence and through no fault of your own while using the secure server.

  7. Pre-payment, cancellation, no-show and fine print

    By making a Training Course Booking with a Training Provider, you accept and agree to the relevant cancellation and no-show policy of that Training Provider, and to any additional (delivery) terms and conditions of the Training Provider that may apply to your Training Course (including the fine print of the Training Provider made available on our Platform and the relevant rules of the Training Provider). The relevant (delivery/purchase/use) terms and conditions of a Training Provider can be obtained with the relevant Training Provider. The general cancellation and no-show policy of each Training Provider is made available on our Platform on the Training Provider information pages, during the booking procedure and in the confirmation email. Please note that certain prices, fees or special offers are not eligible for cancellation, refund or change. Applicable tax may still be charged by the Training Provider in the event of a no-show or charged cancellation. Please check the booking details of your product or service of choice thoroughly for any such conditions prior to making your booking. Please note that a Training Course Booking which requires down payment or (wholly or partly) prepayment may be cancelled (without a prior notice of default or warning) insofar as the relevant (remaining) amount(s) cannot be collected in full on the relevant due or payment date in accordance with the relevant payment policy of the Training Provider and the booking. Please carefully read the fine print (below the Training Course or at the bottom of each Training Provider page on our Platform) and important information in your booking confirmation for additional policies as may be applied by the Training Provider (e.g. in respect of non-cancellation. Late payment, wrong bank, debit or credit card details, invalid credit/debit cards or insufficient funds are for your own risk and account and you shall not be entitled to any refund of any (non-refundable) prepaid amount unless the Training Provider agrees or allows otherwise under its (pre)payment and cancellation policy.

    If you wish to review, adjust or cancel your Training Course Booking, please revert to the confirmation email and follow the instructions therein. Please note that you may be charged for your cancellation in accordance with the Training Provider's cancellation, (pre)payment and no-show policy or not be entitled to any repayment of any (pre)paid amount. We recommend that you read the cancellation, (pre)payment and no-show policy of the Training Provider carefully prior to making your booking and remember to make further payments on time as may be required for the relevant booking.

    Tapiit does not accept any liability or responsibility for the consequences of your delayed arrival or any cancellation or charged no-show fee by the Training Provider.

  8. (Further) correspondence and communication

    By completing a Training Course Booking, you agree to receive an email confirming your booking. See our privacy and cookies policy for more information about how we may contact you. tapiit disclaims any liability or responsibility for any communication by or with the Training Provider on or through its platform. You cannot derive any rights from any request to, or communication with the Training Provider or (any form of) acknowledgement of receipt of any communication or request. tapiit cannot guarantee that any request or communication will be (duly and timely) received/read by, complied with, executed or accepted by the Training Provider.

    In order to duly complete and secure your Training Course Booking, you need to use your correct email address. We are not responsible or liable for (and have no obligation to verify) any wrong or misspelled email address or inaccurate or wrong (mobile) phone number or credit card number.

    Any claim or complaint against the Training Provider made through tapiit or in respect of the Training Course Service must be promptly submitted, but in any event within 30 days after the scheduled day of consummation of the Training Course. Any claim or complaint that is submitted after the 30 days period, may be rejected and the claimant shall forfeit its right to any (damage or cost) compensation.

    Due to the continuous update and adjustments of prices and availability, we strongly suggest you take screenshots when making a booking to support your position (if needed).

    For consumers (in the European Economic Area): We advise you to first notify us of any complaints by contacting our Customer Service. If this does not resolve your complaint, you can upload your complaint via the European Commission's ODR platform. This platform for online dispute resolution can be found here: http://ec.europa.eu/odr.

  9. Disclaimer

    Subject to the limitations set out in these terms and conditions and to the extent permitted by law, we shall only be liable for direct damages actually suffered, paid or incurred by you due to an attributable shortcoming of our obligations in respect to our services, up to an aggregate amount of the aggregate cost of your booking as set out in the Training Course Booking confirmation email (whether for one event or series of connected events).

    However and to the extent permitted by law, neither we nor any of our officers, directors, employees, representatives, subsidiaries, affiliated companies, distributors, affiliate (distribution) partners, licensees, agents or others involved in creating, sponsoring, promoting, or otherwise making available the site and its contents shall be liable for (i) any punitive, special, indirect or consequential loss or damages, any loss of production, loss of profit, loss of revenue, loss of contract, loss of or damage to goodwill or reputation, loss of claim, (ii) any inaccuracy relating to the (descriptive) information (including prices and availability) of the Training Provider or any Training Course as made available on our Platform, (iii) the services rendered or the products offered by the Training Provider or other business partners, (iv) any (direct, indirect, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, pursuant to, arising out of or in connection with the use, inability to use or delay of our Platform, or (v) any (personal) injury, death, property damage, or other (direct, indirect, special, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, whether due to (legal) acts, errors, breaches, (gross) negligence, wilful misconduct, omissions, non-performance, misrepresentations, tort or strict liability by or (wholly or partly) attributable to the Training Provider or any of our other business partners (including any of their employees, directors, officers, agents, representatives, subcontractors or affiliated companies) whose products or service are (directly or indirectly) made available, offered or promoted on or through the Platform, including any (partial) cancellation, overbooking, strike, force majeure or any other event beyond our control.

    Tapiit is not responsible (and disclaims any liability) for the use, validity, quality, suitability and fitness of the Training Course and makes no representations, warranties or conditions of any kind in this respect, whether implied, statutory or otherwise, including any implied warranties of merchantability, title, non-infringement or fitness for a particular purpose. You acknowledge and agree that the relevant Training Provider is solely responsible and assumes all responsibility and liability in respect of the Training Course (including any warranties and representations made by the Training Provider). tapiit is not a (re)seller of the Training Course. Complaints or claims in respect of the Training Course (including related to the offered (special/promotion) price, policy or specific requests made by Customers) are to be dealt with by the Training Provider. tapiit is not responsible for and disclaims any liability in respect of such complaints, claims and liabilities.

    Whether or not the Training Provider has charged you for your Training Course, or if we are facilitating the payment of the (Training Course) price or fee, you agree and acknowledge that the Training Provider is at all times responsible for the collection, withholding, remittance and payment of the applicable taxes due on the total amount of the (Training Course) price or fee to the relevant tax authorities. tapiit is not liable or responsible for the remittance, collection, withholding or payment of the relevant taxes due on the (Training Course) price or fee to the relevant tax authorities. tapiit does not act as the merchant of record for any product or service made available on the Platform.

    By uploading photos/images onto our system you certify, warrant and agree that you own the copyright to the photos/images and that you agree that tapiit may use the uploaded photos/images on its (mobile) website and app, and in (online/offline) promotional materials and publications and as tapiit at its discretion sees fit. You are granting tapiit a non-exclusive, worldwide, irrevocable, unconditional, perpetual right and license to use, reproduce, display, have reproduced, distribute, sublicense, communicate and make available the photos/images as tapiit at its discretion sees fit. By uploading these photos/images the person uploading the picture(s) accepts full legal and moral responsibility of any and all legal claims that are made by any third parties (including, but not limited to, accommodation owners) due to tapiit publishing and using these photos/images. tapiit does not own or endorse the photos/images that are uploaded. The truthfulness, validity and right to use of all photos/images is assumed by the person who uploaded the photo, and is not the responsibility of tapiit. tapiit disclaims all responsibility and liability for the pictures posted. The person who uploaded the photo warrants that the photos/images shall not contain any viruses, Trojan horses or infected files and shall not contain any pornographic, illegal, obscene, insulting, objectionable or inappropriate material and does not infringe any third party (intellectual property right, copyright or privacy) rights. Any photo/image that does not meet the aforesaid criteria will not be posted and/or can be removed/deleted by tapiit at any time and without prior notice.

  10. Intellectual property rights

    Unless stated otherwise, the software required for our services or available at or used by our Platform and the intellectual property rights (including the copyrights) of the contents and information of and material on our Platform are owned by tapiit Limited, or the Training Providers.

    Tapiit exclusively retains ownership of all rights, title and interest in and to (all intellectual property rights of) (the look and feel (including infrastructure) of) the Platform on which the service is made available (including any Purchaser reviews and translated content) and you are not entitled to copy, scrape, (hyper-/deep)link to, publish, promote, market, integrate, utilize, combine or otherwise use the content (including any translations thereof and the Purchaser reviews) or our brand without our express written permission. To the extent that you would (wholly or partly) use or combine our (translated) content or would otherwise own any intellectual property rights in the Platform or any (translated) content, you hereby assign, transfer and set over all such intellectual property rights to tapiit. Any unlawful use or any of the aforementioned actions or behaviour will constitute a material infringement of our intellectual property rights (including copyright and database right).

  11. Applicable law, jurisdiction, and dispute resolution

    These terms and conditions and the provision of our services shall be governed by and construed in accordance with the laws of the Isle of Man. Notwithstanding the foregoing choice of law, a natural person using any of our services for a purpose which can be regarded as being outside his trade or profession (hereinafter also referred to as "consumer") can rely on the mandatory provisions of the law of the country where he has his habitual residence (i.e. provisions that, in accordance with the choice-of-law rules of the said country, must apply regardless of this choice-of-law clause). Any dispute arising out of these general terms and conditions and our services shall exclusively be submitted to the competent courts in the Isle of Man. Notwithstanding the foregoing jurisdiction clause, a consumer may also bring proceedings in respect of enforcement of relevant applicable Mandatory Law in the courts of the country in which he is domiciled, and proceedings against a consumer may be brought only in the courts of the country in which he is domiciled. For consumers (in the European Economic Area): We advise you to first notify us of any complaints by contacting our Customer Service. If this does not resolve your complaint, you can upload your complaint via the European Commission's ODR platform. This platform for online dispute resolution can be found here: http://ec.europa.eu/odr.

    If any provision of these terms and conditions is or becomes invalid, unenforceable or non-binding, you shall remain bound by all other provisions hereof. In such event, such invalid provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and you will at least agree to accept a similar effect as the invalid, unenforceable or non-binding provision, given the contents and purpose of these terms and conditions.

  12. About Tapiit and the support companies

    The Training Course Service is rendered by tapiit Limited, which is a private limited liability company, incorporated under the laws of the Isle of Man and having its offices at 23 Tower House, Strand Street, Douglas, Isle of Man, IM8 3DB.

    tapiit has its headquarters in Douglas, the Isle of Man and is supported by various affiliated group companies (the "support companies") based in other parts of the world. The support companies only provide an internal supporting role to and for the benefit of tapiit. Certain designated support companies render limited customer care support services (only by telephone). The support companies do not have any Platform (and do not in any way control, manage, maintain or host the Platform). The support companies do not have any power or authority to render the Training Course Service, to represent tapiit or to enter into any contract in the name of, for or on behalf of tapiit. You do not have a (legal or contractual) relationship with the support companies. The support companies do not operate and are not authorised to act as any form of process or service agent of tapiit. tapiit does not accept nor assume any domicile at any place, location or office in the world (also not at the office of its support companies), other than its registered office in Douglas, Isle of Man.